FAQ
Find answers about your garment, fit, care, delivery and returns.
Customer Care
How can we help?
Find the details on fit, fabric, delivery and returns.
What does GSM mean?
GSM means grams per square metre. It describes fabric weight rather than the total weight of the finished garment.
How do Augusta T-shirts fit?
Fit depends on the style. Our oversized T-shirts have a generous body and dropped shoulders. Compare the garment measurements on your selected product page with a T-shirt you already own.
Are the T-shirts unisex?
Our collection includes unisex oversized T-shirts. Check the individual product page for its fit description and garment measurements.
When will my order be dispatched?
After your order is placed, please allow 3–5 working days for your piece to be prepared before dispatch. Delivery time is additional and depends on the service and destination. See our shipping information for details.
Where are Augusta products made?
Augusta works with specialist partners in the UK to finish each piece. Garment manufacturing origin varies by style; finishing in the UK does not mean the garment was manufactured there. Check the product information for the confirmed details.
Where can I find delivery information?
See our shipping information for the available services, delivery estimates and charges. The options for your address are shown at checkout. Order preparation time and courier delivery time are separate.
Can I track my order?
Tracking is provided when available for the selected delivery service after the parcel enters the courier network.
How do I request a return?
Review the Refund and Return Policy. To exercise your cancellation right, notify Augusta Store within 14 days after the day you receive the goods. Prior authorisation is not required.