Shipping policy
Last updated: 26 October 2026
Order preparation
Orders are normally prepared within 3–5 working days of confirmation
Working days do not include Saturdays, Sundays or applicable public holidays in the United Kingdom
Preparation time is separate from the time the carrier needs to deliver the order
Available destinations
Augusta Store ships only to countries and areas that can be selected at checkout
If a destination is unavailable, you will not be able to complete an order for that address
Estimated delivery times
After the order has been prepared and handed to the carrier, estimated delivery times are:
- United Kingdom: 2–5 working days;
- European Union and European Economic Area: 5–10 working days;
- other countries available at checkout: 7–15 working days
These times are estimates and do not include any customs delays
Unless a different deadline has been expressly agreed before purchase, the order will in any event be delivered within 30 days of the contract being concluded
If a significant delay occurs, we will inform the customer, and the remedies provided by law remain available
Free shipping on two or more items
Orders containing two or more items qualify for automatic free shipping to supported destinations
The discount is applied at checkout, where the available delivery services are confirmed before payment
Shipping costs
For the United Kingdom, Standard shipping costs £3.90 and Express shipping costs £4.90; both are free for orders of £59 or more
For Canada, the United States, enabled European zones and the rest of the world available at checkout, tracked shipping costs £2.90 for orders up to £59.99 and is free from £60
If checkout displays a different currency, the amount is converted and may be rounded
The final, binding amount is always shown in the order summary before payment
Duties, import taxes and customs fees are not shipping costs and are covered separately
Confirmation and tracking
When available, you will receive a shipping confirmation containing the code or link to track your parcel
Tracking information may take a few working days to update after the label has been created
A single order may be sent in several parcels
In this case, you may receive several confirmations and tracking codes, without any additional costs beyond those accepted at checkout
Duties and import taxes
International shipments may be subject to import VAT, duties, customs fees or handling charges
Checkout indicates when these amounts are included or prepaid
When they are not expressly shown as included, any charges legally payable by the recipient may be requested during customs clearance or on delivery
The rules vary depending on the destination, origin, type and value of the products
If the carrier requests an unexpected amount, we recommend contacting us before paying or refusing delivery
Incorrect or incomplete address
The customer must check the address carefully before confirming the order
If you notice an error, write immediately to giovanni.trematerra9@gmail.com
We will do our best to correct it, but a change may not be possible once preparation or shipping has begun
If a parcel is returned because the customer supplied an incorrect or incomplete address, failed to collect it, or refused it for a reason unrelated to a legitimate issue with the order, any reasonable and documented additional costs may be charged to the extent permitted by law
Delayed, lost or damaged parcels
If tracking does not update, the parcel is significantly delayed, is shown as delivered but has not been received, or arrives damaged, contact us at giovanni.trematerra9@gmail.com and include your order number
We will investigate the shipment with the carrier and provide the remedy required by law
Augusta Store remains responsible for the products until the customer, or a person designated by them other than the carrier, takes physical possession of them
For damaged parcels, it is helpful to keep the packaging and send photographs of the parcel, label and items, where available
Non-delivery
If the order is not delivered within the agreed period, contact us so that we can investigate the situation and, where appropriate, set a further reasonable deadline
If delivery by the agreed date was essential, or delivery does not take place even within the applicable additional period, the customer may be entitled to cancel the order and receive a refund
Shipping enquiries
Augusta Store – Giovanni Trematerra
Email: giovanni.trematerra9@gmail.com
Address: Flat 10, 63 Saint Martin’s Lane, London, WC2N 4JS, United Kingdom