Shipping

Shipping Policy

Last updated: 8 August 2026

This page summarises the delivery options currently configured for Augusta Store. The final rate and available service for your address are shown at checkout before payment.

Processing

Each item is made to order. Orders are normally prepared within 3–5 working days after confirmation, excluding weekends and UK public holidays. Production time is separate from carrier delivery time. We will contact you if a material delay affects your order.

United Kingdom rates

  • Standard Shipping: £3.90.
  • Express Shipping: £4.90.
  • Free shipping: available from £59.

Standard and Express services currently use the same free-shipping threshold. Available services are confirmed at checkout.

International rates

Tracked delivery is available to the supported destinations shown at checkout, including the United States, Canada, Europe and other enabled countries. The base tracked rate is the local-currency equivalent of £2.90, with free shipping from the local-currency equivalent of £60. Currency conversion and rounding can change the exact displayed amount.

Estimated delivery after dispatch

  • United Kingdom: 2–5 working days.
  • European Union and EEA: 5–10 working days.
  • Other supported destinations: 7–15 working days.

These are estimates, not guaranteed appointment dates. Unless otherwise agreed, consumer orders will be delivered without undue delay and no later than 30 days after the contract is made, subject to applicable legal remedies.

Tracking and split shipments

Tracking is sent where available. Tracking information can take a few working days to update after a label is created. An order may arrive in more than one parcel without an additional charge beyond the amount accepted at checkout.

Taxes and customs

Cross-border import VAT, duties, customs charges or carrier handling fees can apply. Checkout indicates when these amounts are included or prepaid. When they are not shown as included, the recipient may be asked to pay them during customs clearance or delivery.

Address issues

Check the delivery address before ordering and contact us immediately about any error. Changes cannot be guaranteed after preparation or dispatch has started. Reasonable additional costs may apply when a parcel is returned because of an incomplete or incorrect address, non-collection or an unjustified refusal.

Lost, delayed or damaged parcels

Contact giovanni.trematerra9@gmail.com with your order number and any useful photographs. We will investigate with the carrier and provide any remedy required by law.