Refund policy
Last updated: 1 August 2026
This policy applies to purchases made online from Augusta Store, the trading name used by Giovanni Trematerra
Right to cancel
If you purchase as a consumer, you may cancel your purchase without giving a reason within 14 calendar days of the day on which you, or a person designated by you other than the carrier, physically receive the order
If a single order is delivered in several shipments, this period starts when the last item is received
To exercise your right to cancel, you must send a clear statement within the period specified to:
Augusta Store – Giovanni Trematerra
Email: giovanni.trematerra9@gmail.com
Address: Flat 10, 63 Saint Martin’s Lane, London, WC2N 4JS, United Kingdom
Where possible, include your name, order number and the items concerned in your message
You do not need to give a reason for cancellation, and prior authorisation from Augusta Store is not required
To request a return or cancellation through the self-service portal, sign in to your Augusta customer account
Returning items
After notifying us of your cancellation, you must return the items within the following 14 days to this address:
Augusta Store – Giovanni Trematerra
Flat 10, 63 Saint Martin’s Lane
London, WC2N 4JS
United Kingdom
Before sending the items, we recommend contacting us by email for practical instructions
This preliminary contact does not limit your right to cancel
We recommend using a tracked service and keeping proof of postage until the refund is completed
Condition of returned items
You may inspect and try the product to the same extent as you could in a physical shop
Items must be returned complete, clean, unwashed, unaltered and not used beyond what is necessary to establish their nature, characteristics and fit
Where reasonably possible, tags, accessories and original packaging should also be returned
The absence of original packaging or tags does not automatically cancel your right to cancel
However, Augusta Store may reduce the refund in proportion to any actual loss in value caused by use or handling beyond what is necessary to inspect the product
Washing, stains, odours, alterations, damage caused by the customer or signs of prolonged use are not considered a normal fitting of the garment
Return costs
If you change your mind, choose an unsuitable size or an unwanted colour, or return an item for another reason not attributable to a fault, the customer is responsible for the direct cost of return shipping
Where the product is faulty, damaged, incorrect or does not conform to the order, Augusta Store pays the reasonable costs of returning it
Faulty, damaged or incorrect products
Check your order on delivery and contact us as soon as possible at giovanni.trematerra9@gmail.com if an item:
- has a fault;
- arrived damaged;
- is different from the one ordered;
- does not match the published description
Include your order number and describe the problem
Where available, photographs of the item and packaging can help speed up the investigation, but they are not a necessary condition for exercising your statutory rights
Where the complaint is substantiated, we will offer the remedy required by applicable law, which may include a refund, repair, replacement or price reduction, at no cost to the customer
For consumers in the United Kingdom, the rights under the Consumer Rights Act 2015 remain applicable, including, where provided, the right to reject a faulty product within 30 days
Consumers in the European Union retain the legal guarantee and other mandatory protections provided by the law of their country
Damage caused by normal wear and tear, misuse, accidents, alterations or failure to follow care instructions is not considered a fault
Refunds
In the event of a valid cancellation, we will refund:
- the price of the returned items;
- the cost of the least expensive standard delivery option available for the original order
If you chose premium or more expensive shipping, the difference compared with standard delivery will not be refunded
The refund will be made within 14 days of receiving the returned items or receiving valid evidence that they have been sent back, whichever is earlier
We will use the same payment method used for the purchase, unless expressly agreed otherwise
We will not charge a refund fee
The time needed for the credit to appear depends on the bank or payment provider
If only part of the order is returned, the original delivery costs will be refunded only to the extent required by applicable law
Exchanges
Direct exchanges of size, colour or style are subject to availability
Where a direct exchange is not possible, you may return the item in accordance with this policy and place a new order
Exceptions to the right to cancel
To the extent permitted by law, the right to cancel may not apply to:
- items made to the customer's individual specifications or clearly personalised;
- sealed products that cannot be returned after the seal is removed for hygiene or health protection reasons;
- other products expressly excluded by applicable law
Simply preparing an item after it is ordered, with a choice of standard sizes, styles or colours, does not automatically make it personalised
Discounted items and items purchased during a promotion retain the same statutory rights
Cancellation before shipping
You may request cancellation through the self-service portal within 1 hour of placing the order
After that time, contact us immediately: we will do our best to help, but we cannot guarantee changes once preparation or shipping has begun
If the order has already been shipped, you may exercise your right to cancel after delivery
Optional cancellation form
Recipient: Augusta Store – Giovanni Trematerra
Email: giovanni.trematerra9@gmail.com
Address: Flat 10, 63 Saint Martin’s Lane, London, WC2N 4JS, United Kingdom
I hereby give notice that I cancel the contract relating to the following items:
Order number:
Items:
Order date:
Date received:
Customer name:
Customer address:
Date:
Use of this form is optional